Investor Protection
Investor Charter
Empowering investors with transparency, safety, and informed decision-making frameworks.
Vision
Invest with knowledge & safety.
Mission
Every investor should be able to invest in the right products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.
Details of Business Transacted by Mumbai Share Market Tips
As Research Analysts, here is what we commit to with respect to our investors:
- ✓Publish research reports based on the research activities of our Research Analysts.
- ✓Provide an independent, unbiased view on securities.
- ✓Offer unbiased recommendations, disclosing any financial interest in recommended securities.
- ✓Provide research recommendations based on analysis of publicly available information and known observations.
- ✓Conduct an annual audit of our research activities.
- ✓Ensure all advertisements adhere to the Advertisement Code for Research Analysts.
- ✓Maintain records of interactions with all clients and prospective clients where research services were discussed.
Onboarding of Clients
Before onboarding, we share the terms and conditions of our research services in full, and complete KYC for all fee-paying clients. No indicative timelines apply to this stage — it is completed before any research service begins.
Disclosures to Clients
- ✓Disclose information material to your decision-making — our business activity, disciplinary history, terms & conditions of research services, details of associates, and any risks or conflicts of interest.
- ✓Disclose the extent of use of Artificial Intelligence tools in providing research services.
- ✓Disclose material conflicts of interest of any third-party research provider whose reports we distribute, or link to the relevant disclosures.
- ✓Disclose any conflict of interest between our research services and any other activities we undertake.
- ✓Distribute research reports and recommendations to all clients without discrimination.
- ✓Maintain confidentiality of a research report until it is made available in the public domain.
- ✓Respect your data privacy rights and protect against unauthorised use of your confidential information.
- ✓Disclose service timelines and adhere to them.
- ✓Provide clear guidance and caution when recommending complex or high-risk financial products.
- ✓Treat every client with honesty and integrity.
- ✓Keep client information confidential, except where legally required or where you have given specific consent to share it.
Grievance Redressal Mechanism
If you have a complaint or grievance against Mumbai Share Market Tips, you may reach us directly, or escalate through SEBI's official channels.
1. Directly with us
Email your grievance to info@mumbaisharemarkettips.in. We strive to resolve every grievance immediately, and in any case within 21 days of receipt.
2. SCORES 2.0 / RAASB
If unresolved, file a complaint on SCORES 2.0 — SEBI's centralised, web-based grievance redressal system — at scores.sebi.gov.in. Complaints go through a two-level review: first by the designated Research Analyst Administration and Supervisory Body (RAASB), then by SEBI itself.
3. SMARTODR (Online Resolution)
If you remain unsatisfied with the resolution, you may file your grievance on the SMARTODR platform for resolution through online conciliation or arbitration.
4. Physical Complaints
Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.
Rights of Investors
Do's
Responsibilities of investors
- ✓Always deal with a SEBI-registered Research Analyst.
- ✓Ensure the Research Analyst has a valid registration certificate.
- ✓Verify the SEBI registration number on the SEBI website's list of registered Research Analysts.
- ✓Pay attention to the disclosures made in research reports before investing.
- ✓Pay your Research Analyst only through banking channels, and keep duly signed receipts of your payments (via CeFCoM where applicable, for fee-paying clients).
- ✓Check the research recommendation from your Research Analyst before buying, selling, or applying in a public offer.
- ✓Ask questions and clear your doubts before acting on any recommendation.
- ✓Seek extra clarification for complex or high-risk financial products and services.
- ✓Remember you have the right to stop availing our services as per the agreed terms.
- ✓Remember you have the right to give us feedback on the services you receive.
- ✓Remember you are never bound by any clause that contravenes regulatory provisions, regardless of what is prescribed.
- ✓Inform SEBI if any Research Analyst offers assured or guaranteed returns.
Don'ts
What to avoid as an investor
- ✕Do not provide funds for investment to the Research Analyst.
- ✕Do not fall prey to luring advertisements or market rumours.
- ✕Do not get attracted to limited-period discounts, incentives, or gifts offered to induce a subscription.
- ✕Do not share your login credentials, passwords, or OTPs with anyone, including our representatives.
